Privacy Commitment​

At LCB Accounting Solutions we respect your right to privacy and as such adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).  This policy sets out how we collect and use the personal information of our clients, in the provision of our services, and users of our website. ​

Please be aware that LCB Accounting Solutions may change this Privacy Policy at any time at our discretion and all modifications will be effective immediately upon our posting of the changes on our website. Please check back from time to time to review our Privacy Policy.​

Personal information may include:

• name

• contact information including telephone number and email address

• information relating to employment type and business industry 

• other information regarding interests in order to tailor services and special offers   

• personal identifiers as required by law to undertake our services eg. date of birth, tax file number (TFN)

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Collecting personal information

​LCB Accounting Solutions may collect personal information from you in a number of ways including:

• in person

• electronically via email or document upload to our cloud storage

• via mail

• by accessing our website

• from a third party

​We store personal information electronically either on a secure hard drive location or in our cloud storage. 

​Security of your personal information

• ​LCB Accounting Solutions is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. These measures apply to our remote operations where your personal information is stored securely on password protected hard drives or cloud storage.

• The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

​Using your personal information​

LCB Accounting Solutions may use personal information for the following reasons:

• To comply with legislative and regulatory requirements that require us to obtain and hold personal information that identifies you.

• To ensure our internal records are accurate and current.  

• To provide you with relevant information and updates, details of special offers and promotional materials.

• We may send you surveys or request feedback in order to improve our services or website.

• To be able to perform our services with confidence that we have the correct personal information about you.

​Accessing your personal information​

• You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).

• If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@lcbaccountingsolutions.com.au.  An administrative fee may be charged for the collation and provision of information.

• We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances as set out in the Privacy Act. 

• We will not disclose information relating to our in-house procedures or provide customised templates used in the provision of our services unless for a specific approved purpose.

​Disclosure of your personal information​

• We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. Please be aware that we will not distribute your personal information to third parties without your permission or we are legally required to do so.

• We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

• We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of LCB Accounting Solutions, www.lcbaccountingsolutions.com.au, its customers or third parties.

• Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

• If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

• By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

​Website​

• When you visit our website at www.lcbaccountingsolutions.com.au we may collect certain information such as browser type, operating system etc. This information is used to analyse how people use our site, such that we can improve our services.

• We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you as an individual. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services and these ads may appear on this website or other websites you visit.

• Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. You should be aware that we do not have any control over other websites and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by the privacy policy of LCB Accounting Solutions. You should review the specific privacy policy applicable to the website you are visiting.

​Privacy complaints​

If you have a complaint about the privacy policy or procedures of LCB Accounting Solutions, please send the relevant details of your complaint to info@lcbaccountingsolutions.com.au.