Privacy Policy

Privacy Commitment​

At LCB Accounting Solutions, we respect your right to privacy and are committed to safeguarding personal information. We comply with the Privacy Act 1988 (Cth), including the 13 Australian Privacy Principles (APPs), which govern how we collect, use, disclose, store, and protect your personal information.

This policy outlines how we manage the personal information of our clients in the provision of our services, and users of our website.

LCB Accounting Solutions may update this Privacy Policy at any time, and all modifications will take effect immediately upon being published on our website. Please check this page periodically for changes.

Personal Information We Collect

Personal information we may collect includes:

  • Name

  • Contact information (email, phone number, address)

  • Date of birth and Tax File Number (TFN) where required by law

  • Employment, business, or financial details relevant to our services

  • Interests or preferences to tailor communications or services

  • Government-issued identifiers (where legally required)

  • Other sensitive information where relevant and with your consent

We do not collect sensitive information unless it is necessary and you have consented, or we are required by law to do so.

How We Collect Personal Information

We may collect personal information:

  • In person during meetings or consultations

  • Via phone, email, document upload, or our secure cloud services

  • Through postal correspondence

  • When you visit or interact with our website

  • From third parties (e.g. financial institutions, government agencies, or your authorised representatives)

Storage and Security of Your Personal Information

We store your personal information securely on:

  • Password-protected internal hard drives

  • Encrypted cloud-based storage systems

We apply physical, electronic, and managerial safeguards to protect information from misuse, loss, unauthorised access, modification, or disclosure. These apply whether we are working from our office or remotely.

Despite our precautions, data transmission over the internet is not guaranteed to be secure. Any transmission is at your own risk.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. For taxation services, we retain records for at least five years in accordance with tax and professional obligations.

How We Use Your Personal Information

We may use your personal information to:

  • Provide accounting, taxation, and advisory services

  • Verify your identity and comply with legal obligations

  • Maintain accurate internal records

  • Send important updates, newsletters, or promotional materials

  • Improve our services or collect feedback via surveys

  • Ensure compliance with obligations under TASA 2009 and other laws

  • Respond to your enquiries or requests

Disclosure of Your Personal Information

We may disclose your information to:

  • Our employees, contractors, and agents as necessary to deliver our services

  • Third-party service providers (e.g. cloud storage, IT, insurance, or legal advisors)

  • Government agencies (such as the ATO or TPB), as legally required

  • A court, tribunal, regulator, or law enforcement agency where required

We will not sell, rent, or otherwise share your personal information for unrelated purposes without your consent, unless required or authorised by law.

If business ownership changes, personal information may be transferred to a purchaser under conditions of confidentiality.

Disclosure to Overseas Recipients

We may use overseas cloud-based storage or software providers. Where this occurs, we take reasonable steps to ensure that those providers manage personal information in accordance with the Australian Privacy Principles.

Employee Access and Training

All LCB Accounting Solutions employees and contractors with access to personal data are bound by confidentiality obligations and receive regular training on privacy and information security protocols.

Your Access to Personal Information

You may request access to personal information we hold about you or request corrections if the information is inaccurate, out of date, incomplete, or misleading. Please contact us at: info@lcbaccountingsolutions.com.au.

We may charge a reasonable administration fee for collating and providing this information. In limited circumstances, we may refuse access as permitted under the Privacy Act.

Notifiable Data Breaches

In the unlikely event of a data breach likely to cause serious harm, we will notify affected individuals and report the breach to the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

Website Usage and Cookies

When you visit www.lcbaccountingsolutions.com.au, we may collect data including browser type, pages viewed, and access times, to improve your experience.

We may use cookies to enhance functionality and analyse site usage. You can modify your browser settings to disable cookies, though this may limit some features.

Our website may include links to third-party sites. We are not responsible for their privacy practices and recommend you review their policies.

Privacy Complaints

If you believe we have breached your privacy or mismanaged your personal information, please contact us in writing: info@lcbaccountingsolutions.com.au

We take all privacy complaints seriously and will investigate and respond within a reasonable timeframe. If you are not satisfied, you may contact the OAIC at www.oaic.gov.au.