Stay Safe Online: How to Strengthen Your ATO Login

Online scams are getting more sophisticated, and the ATO has responded with new ways to help you protect your identity and tax information. Here’s what you need to know to boost your online security when using myGov and the ATO app.

Step 1: Set Up myID with Strong Identity Strength

The myID app (formerly myGovID) is the most secure way to access your ATO online services. To reach “Strong” identity strength, you’ll need to verify your Australian passport and complete a facial recognition check. This ensures only you can access your account and sensitive information.

Step 2: Keep Using myID to Sign In

Once you’ve linked myID to your myGov account and set your identity strength to Strong, make sure you keep using it each time you sign in. If you switch back to other login methods like SMS codes or passwords, your access strength may drop, reducing your security.

Step 3: Download the ATO App and Enable Notifications

The free ATO app allows you to receive real-time alerts when something changes on your account, such as a tax return lodgment or update to your bank details. These push notifications help you act quickly if something doesn’t look right. You can even lock your account immediately from the app if needed.

Having Trouble Getting Strong Identity Strength?

You’re not alone. If you don’t have a valid passport, you may not be able to reach Strong strength yet. You can still use Standard strength for most ATO services, but some features may be limited.

If you’re stuck during setup — like a failed face scan or document issue — try using better lighting, removing glasses, and checking your details match across all documents. You’ll find more help here, or contact myID support for personalised assistance.

Final Thoughts

Your identity and financial information are worth protecting. Setting up Strong access with myID and enabling alerts on the ATO app gives you extra peace of mind. If something’s not working, help is only a call or click away.